FAQs

What is rockrose oil and why is it different?

The rock rose (Cistus landifer) is a white-flowered Mediterranean shrub that's very common in Portugal. The oil of the rock rose is renowned for its powerful healing and immune-boosting properties, it's packed full of polyphenols and antioxidants, with studies showing that it is comparable to those in green tea. Read more about the rock rose.

How do I know what type of skin I have?

Everyone’s skin is unique which is why we have created a range of unique balms and oils to help. Our three main skin types are dry, normal/sensitive and combination/oily.

  • Dry: Dry skin can feel tight throughout the day and may even be flakey with a rough texture.
  • Normal/sensitive: Normal skin is one which is never too dry or never too oily. Sensitive skin can be flushing, allergic tendencies or delicate to the touch
  • Combination/oily: Combination skin tends to have extra oiliness on the Tzone and either normal or dry over the cheek area.

Our discovery packs include samples of each of our moisturisers and are a great way to find the perfect product for your skin.

Are your products organic?

Yes, the ingredients in our products are 100% organic. 

Are your products vegan and cruelty-free?

It's extremely important to us that our products and their ingredients are never tested on animals and are vegan wherever possible. This means that our facial oils are vegan but our moisturising balms, that contain beeswax, are vegetarian.

Do you really want the jars and bottles back?

Yes, if you send them back to us we'll repurpose or recycle them for you. If you send four or more jars or bottles back we'll send you a free gift to say thank you. This doesn't apply to the discovery packs though - please recycle those at home.

Something's not right with my order. What do I do?

Please contact us to let us know what's happened and we'll make it better.

I'm a very important blogger/vlogger/influencer - can we work together?

OK, let's have a chat about your idea. Email us or get in touch.

Can I stock your products in my shop?

Definitely! Again, get in touch with us to get the ball rolling.

My question isn't here, how do I contact you?

Head on over to our contact page or our Facebook page and we'll do what we can to help you. 


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